Apple Iphone Payment Program

Sep 01, 2020. Oct 22, 2019.

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Apple has determined that a small percentage of iPhone 7 devices may show 'No Service' in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board.

These affected units were manufactured between September 2016 and February 2018 and sold in China mainland, Hong Kong, Japan, Macao, and the U.S. See below for iPhone 7 model numbers that are covered in this program.

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If your device exhibits the symptom described above, Apple will repair your device, free of charge. Your iPhone will be examined prior to any service to verify that it is eligible for this program. This program only applies to iPhone 7.

Apple will be contacting customers via email who may have paid for a repair related to this issue to arrange for reimbursement. If you believe you paid for a repair related to this issue, and have not received an email from Apple by the end of March 2018, please contact Apple.

Below are the three model numbers that are eligible for this program. You can find the model number on the back of your iPhone 7.

**Eligible Models**
Model number	Country/Region
A1660, A1780	China
A1660	Hong Kong Macao U.S. (includes Puerto Rico and U.S. Virgin Islands)
A1779	Japan

Choose one of the service options below to have your iPhone 7 repaired. In all cases, your iPhone will be sent to an Apple Repair Center for service.

Find an Apple Authorized Service Provider.
Make an appointment at an Apple Retail Store.
Contact Apple Technical Support.

Note: Wireless carrier partners are not participating in this program.

Before service, backup your iPhone to iTunes or iCloud. Learn more about preparing your iPhone for service.

If your iPhone 7 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Apple may restrict or limit repair to the original country or region of purchase.

This Apple program doesn't extend the standard warranty coverage of the iPhone 7.

The program covers affected iPhone 7 devices for 4 years after the first retail sale of the unit.

Get your device ready

Make sure your Mac or PC is updated. If you're using iTunes, make sure you have the latest version. If you can't access a computer and your device still works, you can erase and restore your device without a computer.
If you want to save the information on your iPhone, iPad, or iPod, make a backup.
Go to Settings > [your name] > iCloud, tap Find My iPhone, then turn it off. For an unresponsive device or one that won't turn on, learn what to do. If you forgot your passcode, get help.

Restore your device to factory settings

On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
Connect your device to your computer.
If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
Select your device when it appears on your computer. For an unresponsive device or one that won't turn on, learn what to do. Or get help if your device doesn't appear on your computer.
Click Restore [device]. If you're signed into Find My, you need to sign out before you can click Restore.
Click Restore again to confirm. Your computer erases your device and installs the latest iOS, iPadOS, or iPod software.
After your device restores to factory settings, it restarts. Now you can set it up as new.

Get help

If you see an error message, learn what to do.
Learn how to restore your device from a backup.

Apple Iphone Payment Program

If you need more help, contact Apple Support.

Apple Iphone Programs